For all return and refund requests, contact the ISS Group customer service department by visiting The LAB eShop website. Returns and refunds are not accepted for software, picture- or audio files where the seal has been broken (also includes technical seals, for example serial numbers), or products that have been custom ordered. ![]() For a product where the original packaging is damaged or has disappeared, where components are missing, and/or where the product has been used, the return and refund option is not valid. A description of a consumer’s right to a ”cooling-off” period is specified under the section ”Distance agreements - Consumers rights” under Terms of Service.įor all products from the standard product range, in their original packaging, still unopened (also applicable for CD/Software covers), the ISS Group accepts return and refund within fourteen (14) days from date of invoice.
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